Terms and Conditions

Terms and Conditions:

Hello! Welcome to the HUGO Lighting website. There are terms below in which we govern your use and purchase of products.

Electrical (SAFETY) REGULATIONS 2010:

Hugo Lighting ensures all products sold are in conformity with the requirements of New Zealand legislation in line with AS/NZS 60598 or the relevant standard.


Goods must be inspected upon delivery from freight company. Any damages must be reported to the freight company and HUGO Lighting within 24 hours. Products must be left in original condition with original packaging. We are unable to claim for damages caused by freight after the 24 hour period.


Goods are only accepted as returns if faulty or incorrectly supplied. If other situations arise a re-stocking fee of 20% may apply. The invoice number must accompany the returned goods. Goods will not be accepted after 20 days of receipt of goods. All products have to be returned in original HUGO boxes unmarked and in first condition. Return expenses are to be paid by the customer.


We do not recommend cutting holes for products before receiving the goods, as some information in the catalogue may have changed after printing.


Measurements provided in the catalogue are accurate at time of publication but may vary during manufacturing. It is advised to confirm exact size specifications prior to installation. HUGO reserves the right to improve, modify or update the designs without prior notice.


HUGO provides warranty between 1 and 5 years (dependent on the fitting), against defects in the material and/or workmanship. This period commences from the date of delivery and is only valid if the fitting is installed in accordance to the instructions provided and to local regulations. If defective material or workmanship is found within the warranty period, it must be returned to the supplier with details and proof of the original delivery and purchase dates. Any additional costs including labour must be submitted in writing and approved by HUGO prior to remedial work being initiated. Warranty becomes null and void if components have been tampered, altered or modified in any way. Damage to fittings by fire, water or similar will revoke the warranty. Lamps & LED chips are exempt from all warranties. Please note the lamp life printed is an average.

All information in this catalogue is subject to change without prior notice

Additional Terms and Conditions